Customers have found Haulotte genuine spare parts website – http://www.easy-spare-parts.com (ESP) – efficient to use. It saves them a significant amount of time, is easy to use and includes special offers.
As says Gilles Sautier, Technical Manager at Loxam Access :
"The implementation of this software has been a real success. Since its implementation our warehouse managers have been using the system, including ordering parts online. No modifications or intervention from Haulotte has been necessary. The technical search for parts is simple and quick, which is not always the case with this type of software. Our warehouse managers save time and have been able to improve the way they manage the supply and stock of spare parts."
ESP’s technical consulting module is available worldwide, and throughout Europe customers are also using the online spare parts’ ordering system.
For any customer owning an online account, with access to the technical consulting module or the spare parts’ ordering module, special offers on spare parts are regularly posted on the website.
These promotions enable customers to benefit from Haulotte genuine parts at low prices. Targeted parts are selected according to different criteria: time of year, safety concerns etc.
For example, during summer 2011 many customers have been reconditioning machines taking advantage of special offers on decals. These offers on parts have been greatly welcomed by customers, many of whom have ordered in bulk.
Between now and mid-October, Haulotte Group is promoting tilt sensors. This type of spare part directly impacts safety. Haulotte’s objective is to increase customers’ awareness of the importance of top quality parts, especially when they affect the machine’s safety movements.