For the second time, Haulotte Group is conducting a satisfaction survey to enable us to improve products and services by having a better understanding of customer's expectation.
Due to the high level of customer response to the 2010 satisfaction survey, We have been able to focus on some key areas to improve “services” and “products”; including:
- increase in the number of technical training sessions,
- reduced delivery time for spare parts,
- improved quality control before shipment
The improvement process is a continuous one which is why we have scheduled a new satisfaction survey for 2011/2012 starting with customer interviews in October.