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Regional Service Coordinator Central Canada

Published 2024/01/09

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Reference
US/1003

Category
Service

Location
North America

Type of Contract
Full time job – Permanent

Studies level
High School diploma or GED

Experience required
Between 2 and 5 years

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Manage all service activities within assigned territory including technical assistance to customers in areas of; installation, maintenance, repair and training (technical and functional) via phone, email and in-person visits for the support of Haulotte products. Orchestrate customer visits with the sales team to support customers. Perform internal/external training activities ensuring the highest level of training expertise utilizing hands-on, classroom and the Haulotte training platforms.

Description

Essential Functions

  • Travel 75-85% of the time.
  • Managing and monitoring all service activities for the K-Customers in assigned territory.
  • Apply knowledge, experience, training, documentation, communication to make the correct technical diagnosis and provide the right answer to the customer.
  • Evaluate hydraulic, mechanical and electrical systems using schematics and diagnostic equipment.
  • Organize regular visits to customers with special focus on K-Customers and target accounts.
  • Provide technical product information to K-Customers and target accounts within assigned territory.
  • Manage and report open machine downtime cases within assigned territory. Provide support and solutions to quickly get machines running in the shortest timeframe possible.
  • Manage customer expectations for open service-related topics ensuring the completion of technical interventions in optimal efficiency and reliability conditions.
  • Training – Organize, prepare and perform internal and external training sessions (familiarization, product, operator, technical, other) for employees and customers to ensure the highest level of training possible.
  • Follow up and report performance of training activities. Updating training systems, analyze and improve training programs and software databases.
  • Has a "Service sales" role in coordination with his manager/supervisor by communicating all information that may help with developing Services offers the global offering to the customer.
  • Promote Haulotte where able and suggest services, trainings and parts during visits.
  • Organize and communicate visits with Sales team to support new machine delivery and customer support as requested.
  • Travel as required to customer locations. Booking travel per Haulotte travel policy while following a smart travel concept to maximize travel efficiency and cost.
  • Provide reports of his activities to department supervisor/manager to include reporting activities in TSheets.
  • Responsible for the company's brand image.
  • Responsible for the quality of interventions carried out at the customer's site.
  • Work collaboratively with direct manager to provide appropriate technical solutions and identify actions
  • relating to issues within existing systems for solutions.

Responsibilities & Requirements

  1. Travel within assigned territory to manage all service-related activities per above essential functions.  To include technical expertise support with the goal to minimize machine downtime and improve overall customer experience.
  2. Manage, organize, prepare, and perform internal and external training sessions (familiarization, product, operator, technical, other) for employees/customers to ensure the highest level of training possible. Receive new machines delivered to customers to ensure a proper hand-off. Orchestrate visits with Sales Managers to ensure the best support possible.
  3. Document, reporting, admin (email, booking travel, TSheets, etc.)
  4. Other duties based on the needs of the company.

Experience

  • High School diploma or GED or equivalent experience.
  • Minimum 3-5 years of experience in maintenance and repair on aerial lifting equipment or similar and supervisory roles within a technical organization.
**Haulotte US Inc is an EEO organization. **

The Recruiting Process

1

I submit my application and I am contacted by the HR team

2

I meet or do a video call with HR

3

I have an in-person interview with the Executive Managing Director for the Americas

4

I start the Haulotte adventure